Frequently Asked Questions (FAQs)

You can speak with a live customer service representative, Monday-Friday (7:00am-6:00pm CST) and Saturday (8:00am-1:00pm CST) by calling: 1-800-713-1230.

Follow these steps:

  1. Complete a Patient Profile and Medication Order Form. You can submit this online from our Online Forms page, download a printable form online from our Printable Forms page, or contact us at 1-800-713-1230 and request we mail you a form.
  2. Have your prescriber send us a new prescription for up to 90-day supply (if appropriate).

Doctors can send new prescriptions directly to Prescription Mart by phone, fax or electronically, at the contacts listed here. For electronic submissions, our physical address is:
Prescription Mart
4144 Dowlen Road
Beaumont, Texas 77706

No. Legally, Prescription Mart can only accept faxed prescriptions that are sent from your prescriber's office.

Prescription Mart can fill your prescriptions that are covered by your Mail Order Plan. Usually, these medications include long-term, maintenance medications you take to treat chronic diseases. You should continue to get medications that are not taken regularly (like antibiotics for an infection) at your local retail pharmacy. If you have questions about which medications you should have filled at Prescription Mart, contact the number for your pharmacy benefits located on your insurance card.

You must provide payment before your order can be shipped. We accept check, money order, credit or debit cards (including flex spending & health saving accounts). For your convenience, your credit card number will be stored on a secured site for future orders.

If you need medication urgently, ask your doctor to write two prescriptions, one for a 14-day supply to have filled at the local retail pharmacy and one for the maximum amount allowed by your Mail Order plan to send to the mail order pharmacy. We suggest having at least a 14-day supply of medication on hand when you start the mail order pharmacy process.

Most prescriptions will be delivered within 14 days from the date we receive your order, if no additional information is required. Expedited shipping is available at an additional charge. Contact our Customer Service if you need expedited shipping so we can schedule the delivery of your order.

If you don't receive your medication within 14 days of placing your order, contact a live customer service representative, Monday-Friday (7:00am-6:00pm CST) and Saturday (8:00am-1:00pm CST) by calling: 1-800-713-1230.

If your medications require special handling or special delivery, contact a live customer service representative to schedule the delivery of your medication, Monday-Friday (7:00am-6:00pm CST) and Saturday (8:00am-1:00pm CST) by calling: 1-800-713-1230.

Your order may be delayed if: your prescription requires clarification from your prescriber's office; if the prescription requires a Prior Authorization; if the prescribed medication is on manufacturer backorder; and if you fail to provide accurate shipping and payment information.

In order to provide cost-effective quality medications, Prescription Mart may substitute FDA-approved equivalent generic medications when available unless otherwise specified by you or your prescriber.

Yes. Prescription Mart can fill controlled substances, however state and federal laws may regulate how these prescriptions must be received by the pharmacy and how we can dispense them to you. You will have to sign for packages that contain controlled substances. If you have specific questions, please call our Customer Service at: 1-800-713-1230.

No. Federal Law prohibits the return of medications to the pharmacy.

Generally, prescriptions for non-controlled substances expire one year from the date the prescription was written, even if there are still refills remaining.

If the mail order pharmacy has an active prescription on file, we can process the prescription and tell you how much your copayment is. If you do not have a prescription on file with us yet, you can contact the number for your pharmacy benefits located on your insurance card for an estimated copayment.

No. Prescription Mart does not automatically refill your medications or charge your method of payment. When you need a prescription, contact the pharmacy to request the refill.

You can order refills in any of these convenient ways:

  • Online, on our website.
  • Filling out a Patient Profile and Medication Order Form, found on our website, and faxing or mailing it to us.
  • Calling us and speaking to Customer Service.

Our contact information is listed here.

If your prescriber allows, we will contact your doctor for refill authorization on most medications. Prescription Mart does NOT contact prescribers for refills of Schedule II controlled substances.